Typical jobs across Newport News (independent city)

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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5 job stories

Typical job

What homeowners notice: After a storm with hurricane-force gusts, a homeowner finds a band of shingles torn from the eave on one side and daylight through the decking in the attic.
What we do: The roofer covers the open area from a secure position, photographs the band and the yard before the cover goes on, and checks the decking. Damaged sheets are replaced on the second visit and the ridge is re-fixed.
What to expect: The record shows the eave band, the sheets replaced by position and the ridge re-fixed, with the photographs taken before the cover. The homeowner keeps the record with the storm date.

one day, plus a second visit for decking typical visit

Typical job

What homeowners notice: After a coastal tide a homeowner sees a water line on the lower walls and sand in the gutters, and asks whether the roof was affected.
What we do: The roofer records the water line against a window sill, clears the outlets, checks the covering on the storm side and the attic. Water marks and wind marks are written as separate findings.
What to expect: A dated summary with the water height, the photographs and the open items. Whether the policy pays is for the homeowner and the insurer to decide.

one visit, written summary the next day typical visit

Typical job

What homeowners notice: A ceiling stain appears at the chimney wall after a storm. The covering looks sound from the ground, and the homeowner is unsure where the water gets in.
What we do: The roofer checks the attic at the chimney, finds a dry line on the rafter and walks the roof. The counterflashing has lifted from the masonry and the base flashing is bent. Both are reset and sealed, and the joint is tested with water.
What to expect: The test shows the leak has stopped. The record names the joint, the parts reset and the product used, and it is kept with the house papers.

half a day typical visit

Typical job

What homeowners notice: An insurer asks the homeowner for the reasons behind a storm claim in writing, and questions whether the damage came from the storm.
What we do: A roofer reviews the first record, inspects the roof and separates the wind marks from the wear. The written reply answers each point with photographs and counts.
What to expect: The insurer has the written reply and the photographs. If the handling is not fair, the homeowner has the record and the Virginia Bureau of Insurance as the complaint route.

one visit, a written reply typical visit

Typical job

What homeowners notice: After a tornado warning, a homeowner sees a narrow band of torn covering across one slope and the neighbouring roofs untouched on either side.
What we do: The roofer covers the open band from a secure position, records its direction and width, and checks the decking from the attic. The damaged sheets are replaced and the flashing reset.
What to expect: The record shows the band with its direction and width, the sheets replaced and the photographs taken before the cover went on.

one day, plus a decking visit typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.